Coronavirus (COVID-19) Outbreak 

Latest Updates and FAQs

A Statement to our Valued Clients on the Coronavirus Outbreak
by President and Managing Director, Dr Dennise Broderick 

“As the global spread of COVID-19 escalates and local and national governments enhance Denniserestrictions on people’s movements, we wish to reassure you that, as a result of the essential nature of the work we carry out, Galen will continue to conduct our critical business operations in all of our locations. 

We are constantly monitoring the rapidly changing situation and continue to take guidance from governments and health officials to ensure our processes, policies and procedures are adapted as required.

 The health and safety of our employees and our ability to ensure the delivery of medicines to patients is, and always has been, our top priority and we are committed to ensure this continues.

As the Coronavirus outbreak escalated Galen’s business continuity plan moved into a further phase, with the following actions being taken:

  • Review of all staffing arrangements and shift patterns to ensure that Galen resource and capacity is maximized.
  • Introduction of social distancing, to include a reduction of face to face meetings.
  • Remote working for all employees where their role permits.
  • Focus on utilizing technology to support virtual/remote meetings both internally and externally.
  • All employees have been issued with guidance on health & hygiene best practice and requested to report any symptoms associated with the virus immediately.

All of this has been done to ensure that we continue to offer our clients an uninterrupted and unhindered level of service. We fully appreciate the criticality of maintaining global supply chains. Our teams are fully appraised of all actions and changes required and are committed to keeping you informed at all stages during this outbreak.

Should you have any additional concerns regarding your partnership with Galen, please do not hesitate to contact your Galen representative.

Please continue to check this page for the latest information as this global situation continues to evolve.”

Should you have any additional concerns regarding your partnership with Galen, please do not hesitate to contact your Galen representative. 

FAQs

 

  • How has Galen responded to the
    global COVID-19 (Coronavirus) crisis?

    Upon declaration by the World Health Organisation (WHO) of the COVID-19 (Coronavirus) epidemic (now pandemic) in late January, Galen has been continually monitoring the situation relating to the global outbreak and its potential effect to our operations and employees, patients and clients.

    That is why meeting client obligations is a fundamental priority to Galen, while ensuring the utmost safety in doing so for all of our employees.

    The effectiveness of our Business Continuity Plan (BCP) processes have been continually monitored (and adjusted) to minimise any potential impact this pandemic would have to our worldwide operations. 

     

  • Is Galen open and operating as
    normal?

    We are following all local government guidance and best practice. As a qualifying essential business, we are operating across all our sites globally.

  • Will Galen remain operational?

    Yes.  Galen is at the forefront of the development, marketing and distribution of essential medicines to vulnerable patients across the globe. By providing this support, Galen is recognised as an “essential” or “life-sustaining” business. 

    We can therefore confirm Galen will remain operational and our staff will be available to support your supply chain.  We will continue to conduct our critical business operations and our facilities remain open.

  • How has Galen ensured its
    global employees remain safe?

    Galen’s business continuity plans have been in place and enacted for some weeks and service levels have not been impacted. As a global business, we are proactive. To ensure the integrity of our supply and the safety of our staff, the following measures have been implemented:

    • Levels of movement throughout our buildings has been actively reduced.
    • Use of common areas such as staff canteens are being temporarily suspended and separation of team crossover between different operation shifts has been introduced where it is possible to do so.
    • Those employees who can, are now working from home.
    • Postponed non-essential group activities.
    • Suspended all employee business travel.
    • Comprehensive employee communications updated daily on global intranet to ensure current information is easily accessible.
    • Focus on utilizing technology to support virtual/remote meetings both internally and externally.
    • All employees have been issued with guidance on health & hygiene best practice and requested to report any symptoms associated with the virus immediately.

    All of this has been done to ensure that we continue to offer our clients an uninterrupted and unhindered level of service.

  • If deemed “business critical”,
    can clients visit Galen’s facilities?

    Access to Galen facilities is severely limited and we are currently restricting visitors on all our sites globally. Our employees are currently using alternative methods to conduct client meetings (i.e. virtual communication tools, videos etc.) whenever feasible. Should you wish to discuss a potential visit, please contact your Galen representative.

  • Who should I contact with
    additional questions?

    Should you have any additional concerns regarding your partnership with Galen, please do not hesitate to contact your Galen representative. 

Would you like to discuss how Galen can help you?

If you would like to explore how Galen’s expertise could add value to your product, or for an initial discussion about partnering with us, please contact our team.

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